Product range and aftercare

1. We produce art works as cards, prints, foamex and acrylic panels. We want you to enjoy your art photography. All images fade over time. To maximise the life of your art work we print to order. We recommend that you avoid hanging art works in direct sunlight or above a radiator.

Delivery policy & export restrictions

2. We use either Amtrak or Royal Mail first class post. Worldwide delivery is available for artcards and prints.  For items printed to order, we ask you to allow up to 10 days to process your order, though we’ll do it more quickly if we can. 

Refunds, replacements and cancellation terms

3. If you are not happy with the goods on receipt, or if they arrive damaged, we’ll ask you to return them and we’ll refund the purchase price plus postage paid.

4. The goods remain the property of Annie and Marcus Art Photography until they are paid for in full.

Payment

5. Prices include Value Added Tax (VAT) but exclude postage and packing.  We accept payment in £ sterling GBP.  

Trading name and contact details

6. The artists Anne Allen and Simon (Marcus) Allen are sole traders working in partnership as Annie & Marcus Art Photography.  If you’ve any queries please do give us a call on 01388 718196.  Our postal address is: Marr House, Lynesack, Butterknowle, County Durham DL13 5QF Alternatively email us at info@annieandmarcusart.co.uk

7. Any records we keep of personal information (such as your address) are for administrative purposes only. We won’t pass this information on to anyone else. We’ll only get in touch with you if you have opted to stay in touch, or if there is a query with your order.

8. If we can’t supply the art work you have requested we’ll offer you an alternative wherever possible. We’ll do our best to deliver what you want – unless this proves beyond our control (Acts of God etc).

9. Annie and Marcus Art Photography reserve the right to refuse or rescind an order if: the art work is not available; if we don’t receive payment; there’s a mistake in the advertised product description/price or you are not authorised to place an order.

10. Your statutory rights are not affected by the small print.